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Intelligent Solutions eKnowledge Manager
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There were 17 articles found in this category:
 Can I use a license of Intelligent Solutions Knowledge Manager on more than one website?
Each license of Intelligent Solutions Knowledge Manager can only be used on one website. You will need to purchase an additional license to use Intelligent Solutions Knowledge Manager on another website.
- How do related questions work in Intelligent Solutions Knowledge Manager?
With Intelligent Solutions Knowledge Manager you have 2 options when setting up related questions: Intelligent Solutions Knowledge Manager can use its built-in functions to automatically detect and display related questions for each article you post. You can manually choose the related questio ...
- Is it possible to attach files to knowledge base articles?
Yes. You can attach up to 5 files to an article in your Intelligent Solutions Knowledge Manager knowledge base. These files can be of any type you like and people who visit your knowledge base can download the files to their desktop.
- Can Intelligent Solutions Knowledge Manager be easily translated into various languages?
Yes, this product contains a language file that contains all the text used inside the application. All preset text in Intelligent Solutions Knowledge Manager is stored in 2 files. /includes/language/front_language.ini /includes/language/back_language.ini The front_language.ini file contains all ...
- Do you offer non-profit or educational organisation discounts?
We no longer offer educational discounts, however we still do offer a 50% non-profit organization discount depending on the organizations line of work. Often we also donate our software to various non-profit organizations but we're very biased towards organizations that help people or the world ...
- What is the Active Response System?
The Active Response System is a unique feature of IntelligentSolutions Knowledge Manager that allows your website visitors or customers to get instant responses to their questions when attempting to contact you using your website contact form. For more information, please go here.
- What server requirements do I need to run Intelligent Solutions Knowledge Manager?
Please see the Intelligent Solutions Knowledge Manager 'requirements' page for more details. http://www.intelligentsolutions.se/knowledgemanager/requirements.php
- How often are product updates released?
Major product updates are released every 8 weeks. When you purchase an Intelligent Solutions product, you are entitled to free product upgrades for a certain period, depending on the product purchased. After this you can optionally pay to extend your maintenance period. Please see each product's ...
- Is there a time-limited or other type of trial I can download?
Due to the nature of the product, we cannot offer trial versions. We do however have an online demo, and we offer a 60 day, 100% Money back gaurantee, so if you do have any problems or concerns, we can always refund your purchase.
- Can I suggest new features?
Absolutely, We love customer input, ideas, and suggestions. Please feel free to contact us anytime with your feature suggestion, or post in our forums.
- Do I get a discount if I buy more than one copy of Intelligent Solutions Knowledge Manager?
Each time you would like to purchase another license for another installation of Knowledge Manager, you will need to purchase the specific license you're after. There is no discounted license available for extra licenses like this, as an existing customer you would be eligible for a discount tha ...
- Is this installed on my web server?
Yes, all Intelligent Solutions products are installed directly on your web server, which means no monthly fees and no transaction, email fees etc. Each product has a simple step by step installation process, or we can install it for you. Intelligent Solutions products can be installed on virtua ...
- Can I remove the "Powered by" link?
Yes. All Intelligent Solutions products can be completely private labeled. You can remove the "powered by" links in the public area and control panel, as well as the IntelligentSolutions logo, RSS feed, help links, etc. Private labeling is free and is included with every purchase.
- Can I have an additional license key for our test server before going live?
Yes. We understand the staging process involved when developing a website for a client or on behalf of your company and our licensing system accomodates this. If you purchase any of our products and generate the license key for your test server then all you have to do is send us an email from t ...
- Copy of Why should I choose Intelligent Solutions Knowledge Manager over one of your competitors?
In a nutshell: Optimized Database and indexing, tested with 50,000 questions spread over 1,000 categories on a basic shared server. Professionally designed end user templates tested across multiple browsers and platforms Built in active response system answers questions from your knowledge ba ...
- Why should I choose Intelligent Solutions Knowledge Manager over one of your competitors?
In a nutshell: Optimized Database and indexing, tested with 50,000 questions spread over 1,000 categories on a basic shared server. Professionally designed end user templates tested across multiple browsers and platforms Built in active response system answers questions from your knowledge ba ...
- Intelligent Solutions Product Knowledge Base
Importing Articles: A Quick Tutorial If you have existing questions /articles that you'd like to import into Intelligent Solutions Knowledge Manager, then follow this tutorial. Firstly, you will need to export the questions from your other program. You should export your questions into a CSV (co ...
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